betbuzz Privacy Policy

betbuzz is an online gaming and sports betting platform operated for Bangladeshi users. This privacy policy applies to the betbuzz website, mobile application, and all related services. By visiting betbuzzapp.cam or creating an account, you are agreeing to the terms of this policy.

This policy is consistent with applicable data protection laws and regulations in Bangladesh. betbuzz is committed to maintaining full transparency regarding the collection and processing of your information.

betbuzz collects certain information from users as needed to provide its services. This information falls into two main categories:

2.1 Information You Provide Directly

The following information is collected when you register, make a deposit, withdraw, or contact the support team:

• Full name, date of birth, and national ID number (for age verification — confirmation of 21+ age is mandatory)
• Username and password (passwords are always stored in encrypted form, never as plain text)
• Mobile number and email address
• Payment details — bKash, Nagad, or Rocket account number (after OTP verification)
• Content of messages sent via live chat or email

2.2 Automatically Collected Information

When you use the betbuzz platform, certain technical information is automatically recorded:

• IP address, device type, and operating system
• Browser type and version
• Session duration and list of pages visited
• Cookies and similar tracking tokens (details are provided in section 8)
• Betting history, win/loss records, and balance logs

betbuzz uses collected information only for the following purposes:

• Account Management: To handle registration, verify logins, and ensure the security of your account.
• Identity and Age Verification: To prevent persons under 21 from using the platform and to prevent fraud.
• Processing Financial Transactions: To complete deposits and withdrawals via bKash, Nagad, and Rocket.
• Customer Service: To provide 24/7 support in Bengali and English via live chat and email.
• Bonuses and Promotions: To correctly apply welcome bonuses, weekly offers, and VIP cashback.
• Platform Improvement: To analyse user experience and improve service quality.
• Security and Risk Management: To detect and prevent suspicious activity.

betbuzz never sells your information to third parties or provides it to outside organisations for advertising purposes.

betbuzz may share information with trusted third parties in limited circumstances and for specific purposes. These circumstances are:

4.1 Payment Processors

Information required to process deposits and withdrawals is sent to the systems of bKash, Nagad, and Rocket. This exchange of information is also governed by the respective mobile banking provider's privacy policy.

4.2 Technology and Security Partners

Trusted technology providers who assist with the technical operation of the platform may have limited access to information within the scope of their work. Their agreements include strict confidentiality obligations.

4.3 Legal Obligations

It may be mandatory to provide information in accordance with legal orders from Bangladeshi courts or competent authorities. In such circumstances, betbuzz will comply with the law.

betbuzz retains your information for the entire period your account is active and, after the account is closed, for a defined period as required by applicable law. The retention policy for different types of information is as follows:

• Account Information and Identity Documents: At least five years after account closure, to prevent financial fraud and meet legal requirements.
• Financial Transaction Records: At least five years from the date of the transaction.
• Communication Logs: Customer service conversations are retained for up to two years.
• Cookies and Session Data: Automatically deleted at the end of a session or upon expiry of the set period.

After the stated periods, information is securely deleted or fully anonymised so that no individual can be identified.

betbuzz maintains multiple industry-standard layers of security to keep your personal and financial information protected:

• SSL Encryption: Every exchange of data between the platform and your device is encrypted using SSL technology.
• Password Hashing: Passwords are never stored as plain text — modern hashing algorithms are used.
• OTP Verification: A one-time OTP code is required for mobile number changes, password resets, and payment verification.
• Database Protection: Server and database access is restricted and all access is logged.
• Regular Security Audits: Internal and external security reviews are conducted regularly to identify potential vulnerabilities.
• Suspicious Activity Detection: Unusual login attempts and financial transactions are monitored automatically.

Please keep in mind — it is not possible to guarantee complete security on the internet. While betbuzz takes every precaution, keeping your password confidential and using a secure connection is also your own responsibility.

As a betbuzz user, you have the following rights over your own information:

7.1 Right to Access

You have the right to request a full account of what information betbuzz has collected from you and how it is being used.

7.2 Right to Correction

If your profile contains incorrect or outdated information, you may request that it be corrected. Most information can be updated directly from account settings; for corrections to identity-related information, contact the support team.

7.3 Right to Request Deletion

You may request that your information be deleted in certain circumstances. However, some information may be required to be retained for a set period due to legal obligations or ongoing dispute resolution.

7.4 Right to Close Your Account

You may close your betbuzz account at any time. The betbuzz Responsible Gaming guidelines describe in detail how to temporarily suspend or permanently close an account.

7.5 Right to Lodge a Complaint

If you have any objection to how your information is being used, contact the betbuzz support team directly. We review all complaints seriously and aim to provide a resolution as quickly as possible.

Various types of cookies are used on the betbuzz website and app. Cookies are small text files stored in your browser that help improve the quality of the service.

8.1 Essential Cookies

These cookies are essential for maintaining login sessions, storing security tokens, and core platform functionality. Without them, betbuzz will not work properly.

8.2 Analytical Cookies

Analytics tools are used to understand which parts of the platform users visit most. This data is anonymous and aggregated — no individual can be identified separately.

8.3 Cookie Controls

Cookies can be restricted or disabled from your browser settings. However, disabling essential cookies may cause problems when accessing your betbuzz account or making transactions.

betbuzz strictly prohibits the registration and use of its services by anyone under the age of 21. Age and identity verification is a mandatory step at the time of registration.

betbuzz does not knowingly collect or process the personal information of any minor. If betbuzz receives information that a minor has created an account, that account is closed immediately and any collected information is securely deleted.

If you suspect that a minor you know is using betbuzz, please notify us at [email protected].

betbuzz may amend this privacy policy when it sees fit. Changes will be published on this page and, for significant changes, a notification may be sent to the registered email or mobile number.

If you continue to use betbuzz after a change, you will be considered to have agreed to the updated policy. It is therefore recommended that you review this page regularly.

If you have any questions about any aspect of this policy or would like to know more, visit the betbuzz Frequently Asked Questions (FAQ) section — it contains answers to common questions about privacy and accounts.